09bej's Privacy Policy
The security of your personal information is our highest priority. Read this policy for full details on how 09bej collects, stores, and uses your data.
Table of Contents
Introduction & Applicability
09bej is a safe and reliable online gaming platform. We take the privacy of our users very seriously. This Privacy Policy ("Policy") applies to all individuals residing in Bangladesh who use the 09bej website, applications, or any of its services.
This Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. By using 09bej's services, you are considered to have given your consent to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.
Our services are intended for adults aged 21 and above only. We are committed to ensuring that every piece of your personal information is handled with the utmost care.
The Information We Collect
09bej collects various types of personal information as needed to provide its services. The information collected is described in detail below:
2.1 Identity Information
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number
- Gender identity
2.2 Contact Information
- Email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Current address
2.3 Financial Information
- Payment method details (bKash, Nagad, Rocket account information)
- Transaction history and amounts
- Deposit and withdrawal records
2.4 Account & Usage Information
- Username and password (in encrypted form)
- Gaming history and preferences
- Bonus claim records
- Customer service conversation history
- Time spent on the platform and activity logs
2.5 Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Cookie and session data
- Location information (geolocation, with permission only)
How We Collect Information
09bej collects user information through various methods. Each method is carried out in a transparent and ethical manner:
- Directly provided information: Information you provide during account registration, identity verification, or the customer service process.
- Automatically collected information: Data collected automatically through cookies, log files, and similar technologies while you use our platform.
- From payment providers: Confirmation and transaction information received after a transaction is completed via bKash, Nagad, and Rocket.
- From identity verification services: Information received from third-party verification services to confirm age and identity.
- From fraud prevention systems: Data collected from automated systems to ensure account security.
09bej never purchases personal information from third parties without your permission. Our data collection process is conducted on the basis of complete transparency and ethical principles.
Purpose of Using Information
09bej uses the information collected for the specific purposes described below:
4.1 Service Delivery & Operations
- Creating, managing, and verifying accounts
- Processing deposits, withdrawals, and other financial transactions
- Operating gaming services and delivering results
- Awarding bonuses and rewards, such as a welcome bonus of up to ৳15,000
4.2 Security & Compliance
- Verifying user age (21 years or older only)
- Detecting and preventing fraudulent activity
- Complying with anti-money laundering (AML) regulations
- Preventing the operation of multiple accounts
4.3 Improving User Experience
- Providing personalized gaming recommendations and suggestions
- Reviewing and improving platform performance
- Displaying content according to user preferences
4.4 Communication & Customer Service
- Sending important account updates and notifications
- Providing 24/7 customer support (in Bengali and English)
- Resolving technical issues
4.5 Responsible Gaming
09bej monitors user gaming patterns to ensure responsible gaming. If an unusual pattern is observed in a user's behavior, we may take supportive steps and, where needed, provide assistance through the Responsible Gaming section.
Sharing Information with Third Parties
09bej does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Partners
The services of certain trusted third-party partners are used to operate our platform, such as:
- Payment processing partners (bKash, Nagad, Rocket)
- Identity verification service providers
- Cybersecurity and fraud detection services
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, and others)
These partners operate under strict confidentiality agreements and may only use the information necessary to provide their specific services.
5.2 Legal Obligations
Information may be disclosed to the relevant authorities as required by a court order, legal process, or applicable law in Bangladesh. In such cases, we will make every effort to notify you within the bounds of the law.
5.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new owner will be required to maintain the same privacy standards.
09bej never sells your personal information to advertisers, marketers, or any other commercial entity. This is part of our core principles.
Cookies & Tracking Technologies
09bej uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
6.1 Types of Cookies
- Essential cookies: Essential for the basic functioning of the platform. Without these, the service does not work properly.
- Performance cookies: Analyze usage patterns on the platform to help improve the quality of the service.
- Functionality cookies: Remember your preferences and settings, such as language selection and login information.
- Marketing cookies: Display relevant notifications and offers based on your preferences.
6.2 Cookie Controls
You can control or reject cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the platform.
Data Storage & Security
7.1 Retention Period
09bej stores your personal information according to the following criteria:
- Active accounts: Complete information is retained for as long as the account remains active.
- Inactive or closed accounts: Retained for the period necessary to meet legal obligations and prevent fraud.
- Financial transaction records: Stored in accordance with the applicable financial laws of Bangladesh.
7.2 Security Measures
09bej uses industry-standard security technologies to protect your information:
- SSL Encryption: All data transfers are secured through SSL/TLS encryption.
- Database Encryption: Stored information is kept in encrypted form.
- Access Control: Only authorized personnel can access the necessary information.
- Regular Security Audits: Regular security checks are conducted to identify potential vulnerabilities.
- Two-Factor Authentication: An extra layer of security to protect your account.
If a security breach occurs that may affect your information, 09bej will notify you as soon as possible and take the necessary protective measures.
Your Rights
As a user of 09bej, you have the following rights regarding your own information:
8.1 Right to Access Information
You may request details of the information we have collected about you at any time. This request can be made through customer support.
8.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request that it be corrected. Identity verification may be required for certain corrections.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained to meet legal obligations.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing.
8.5 Right to Data Portability
You may request your own information in a structured, commonly usable digital format.
To exercise these rights, please contact our customer support team. We will aim to respond to your request within the applicable legal timeframe.
Privacy of Minors
09bej's services are intended for adults aged 21 or older only. We do not knowingly collect or process personal information from anyone under the age of 21.
Age verification is mandatory during account registration. If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account.
If a parent or guardian believes their child's information is held by us, please contact our customer support without delay.
Policy Changes
09bej may update this privacy policy from time to time. For significant changes to the policy, we will take the following steps:
- The updated policy will be published on the website.
- Registered users will be notified of important changes by email.
- Where necessary, a notification about the changes will be displayed when logging in to the platform.
If you continue to use our services after the updated policy is published, this will be considered your acceptance of the new policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The 09bej customer support team is always ready to assist you.
Ways to Contact Us
You can reach us on any privacy-related matter through the following channels:
For privacy-related requests, please include "Privacy Request" in the subject line. We will aim to respond as soon as possible.
For more information, please visit our Terms & Conditions and Responsible Gaming pages.